An inbox that triages itself

Email is where small businesses quietly lose hours. Every morning starts with the same archaeology: what’s urgent, what’s a lead, what can wait.

We removed the dig. Our inbox now syncs into the CRM, and a model triages each message — category, urgency, whether it needs a reply, and a drafted response. By the time we open the cockpit, the work is already sorted into “reply needed” with a draft ready. We approve, it sends.

Crucially, nothing goes out without a human. The AI proposes; the owner disposes. That single rule — suggest, then approve — is what makes agentic automation safe to actually use in a real business instead of a demo.

The cheap, always-on parts run on a low-cost model. The high-value reasoning we reserve for when we’re in the driver’s seat. Right tool, right job, no runaway bills.